Privacy Policy

Good Form Life is the service covered by this policy.

For support, privacy questions or a privacy complaint, contact support@goodformlife.com.

We collect account and contact information, including your email address, display name and account status.

We collect the setup, equipment, schedule and programme information you provide or create while using Good Form Life.

We hold workout results, session feedback, progression decisions and other strength activities you choose to record.

Your information can include pain or concern feedback, confidence, limitations and other health-related context you enter about training.

We record the policy versions you acknowledge, when you acknowledge them and the part of the service where you made that choice.

We may hold support messages and limited technical information needed to operate, secure and troubleshoot the service, such as browser or device details, request times and error information.

We hold payment and access status, refund status and limited Stripe references needed to reconcile access. Good Form Life does not receive or store your full card details.

Most information comes directly from you when you create an account, complete setup, use the programme, record training or contact support.

Good Form Life also creates information from your use of the service, such as saved programme choices, progression records, access status and limited technical events.

Stripe sends Good Form Life limited payment, refund and status information after you use secure Stripe-hosted Checkout. A return to the app by itself does not confirm payment or grant access.

We use information to create and run your account, provide and restore your programme, keep planned and completed training evidence, adapt general strength suggestions, show progress and manage founding-cohort access.

We use information to respond to app, account, access and programme questions, investigate faults, protect the service, reconcile payments and refunds and understand how the founding cohort is working.

Good Form Life does not use your information to diagnose, treat, prevent or reverse a medical condition.

Supabase provides account authentication and the primary account and app data service. The current Good Form Life project is hosted in Tokyo, Japan. Supabase and its service providers may also process information in other countries where they operate when needed to provide the service.

Vercel hosts the Good Form Life web app and may process limited technical and service information in the United States and other countries where Vercel or its service providers operate.

Stripe hosts Checkout and processes payment method, transaction and refund information. Stripe may process personal information outside Australia, including in the United States and India. Good Form Life receives only the limited transaction and status information needed to manage access and refunds.

Support messages are handled through the email services used to respond to you. We do not sell personal information. We may disclose information where reasonably needed to operate or protect the service, respond to you, or meet legal obligations.

You can review some account and programme information in the app and update supported setup choices. Contact support if other personal information needs correction.

You can request access to your personal information or a manual export of your account and training data by emailing support@goodformlife.com from the address used for your Good Form Life account.

Send privacy questions or complaints to support@goodformlife.com. Please explain the concern and the outcome you are seeking. Good Form Life will review the request and may ask for information needed to verify the account.

You can use self-service account deletion in Account under Data and privacy. After you type DELETE, Good Form Life deletes the signed-in account, sign-in identity and the app-owned account data listed on that screen.

You can request a manual export first. If self-service deletion does not complete, contact support@goodformlife.com before retrying so support can review what remains and assist with deletion.

Deleting the Good Form Life app account does not remove external Stripe payment, refund or financial records. Stripe may retain those records under its own legal, financial, security and record-keeping requirements.

Good Form Life account data remains after access expires or is refunded unless you delete the account. Support messages and limited legal, financial, security or technical records may also need to remain after app-account deletion.

Good Form Life may update this policy when the service or its information handling changes. The current version is shown through the app acknowledgement process.

If the current version changes, you will be asked to review and acknowledge the new version. Earlier acknowledgement records remain part of the account history.